Privacy Policy

Effective Date: 1st January 2025

At Flowbio Solutions ("we", "our", "us"), your privacy is of paramount importance. This Privacy Policy outlines the types of personal information we collect from visitors and users of our website www.flowbiosolutions.co.uk ("the Site"), how we use that information, and how we protect it.

1. Information We Collect

We collect two types of information:

Personal Information: Information that you provide to us directly, such as your name, email address, phone number, and any other information you submit through forms or interactions on the Site.
Non-Personal Information: Information that is automatically collected when you visit the Site, such as your IP address, browser type, device information, pages you visit, and general usage data. This data is typically collected through cookies or similar technologies.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide, operate, and maintain our Site
To respond to your inquiries and customer support requests
To process transactions and send related communications (e.g., order confirmations, billing issues)
To improve, personalize, and optimize the user experience on the Site
To send promotional emails or newsletters (if you have opted in)
To comply with legal obligations or resolve disputes

3. Sharing Your Information

We may share your personal information in the following circumstances:

Service Providers: We may share your data with third-party service providers who help us operate the Site or provide services on our behalf (e.g., payment processors, email marketing providers).
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as in response to a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons) to enhance your experience on the Site. Cookies are small text files that are stored on your device and help us understand how you use the Site. You can manage your cookie preferences through your browser settings, but disabling cookies may limit some functionality of the Site.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

Access and review the personal information we hold about you
Request the correction or deletion of your personal information
Object to or restrict certain processing of your personal data
Withdraw your consent at any time, where applicable

If you wish to exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Effective Date" at the top. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Flowbio Solutions Ltd
Tel: +44 (0) 2393 475574

Email: info@flowbiosolutions.co.uk

Registered Office: 87 London Road Cowplain, Waterlooville, Hampshire, United Kingdom, PO8 8XB